Why Do People Call Express Scripts Customer Service?
Request for Information Question:
- “Checking script”
- “Rx question cost”
- “Check on a prescription”
Payments and Charges Question:
- “To pay my bill”
- “Billed 2 time for one medicine”
- “U charged my account when I told u not too now I am over draft”
Shipping and Delivery Question:
- “Medicstion order not recieved”
- “Package says delivered but not to my house”
- “I have not received any meds in a long time”
Activation/ Cancellation Question:
- “I got a prescription I had cancelled Livelo 4 mg”
- “To cancel medication for Sharon Woodall”
- “Renew a prescription”
Account Question:
- “I can't log into my account to see if my medicines coming”
- “My account”
- “Pay my balance”
Cards Question:
- “Change card”
- “I would like to change the credit card on file”
- “New cards”
Product/ Service Question:
- “I recieved a eye drop that i didnt order and gave not taken in about a year'”
- “I need insurance information and refill”
- “Insurance”
Return/ Replace Question:
- “Change address”
- “Change address3397Monroe Lm. Allegan Michigan 49010”
- “Return prescription unopened”
Staff Question:
- “See if express scripts pays for elder source services”
- “Customer service”
- “*** Customer service”
Website/ Application Question:
- “I cannot get in the site to order my meds”
- “Cant access website, checking on refill order”
- “My prescriptions are not listed on you website.”
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Customer Service:
- (877) 222-7336Accredo
- (800) 759-1089Express Scripts Pharmacy, TTY
- (866) 529-4917Medicare Members
- (800) 899-2114Medicare Members, TTY
- (877) 363-1303Tricare Members
- (877) 540-6261Tricare Members, TTY
Report Fraud:
- (866) 216-7096
Jobs/ Career:
- (800) 367-2884
Legal:
- (800) 711-5672Privacy Inquiries
- (800) 349-0139Privacy Inquiries
Media:
- (860) 810-6523Press Inquiries
Express Scripts Emails:
Accounting/ Billing
Complaints/ Feedback
General Info
Legal
Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
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Employment Question:
- “Former employee w2”
- “To get paid for my scripts”
- “I need a job”
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